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The servitization of the IT function: Implications for the IT professional

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conference contribution
posted on 27.07.2018, 13:48 by Clive TrussonClive Trusson
This development paper notes that IT work has been increasingly subjected to processes associated with ‘servitization’ through managerial frameworks that espouse working practices managed according to principles of scientific rationalisation (specifically but not exclusively, ITIL). This has been (re-)shaping the experience of working as an IT technical professional, and thereby has implications for professional identity. In the following short paper, some of the literature in relation to this matter is discussed (as the basis for a future research project). This paper suggests how managerialism is embedded within the IT servitization discourse and this has implications for de-skilling and loss of professional autonomy.

History

School

  • Business and Economics

Department

  • Business

Published in

UKAIS

Citation

TRUSSON, C., 2018. The servitization of the IT function: Implications for the IT professional. UK Academy for Information Systems Conference Proceedings 2018, 16, (UKAIS), Oxford, 20th-21st March.

Publisher

AIS

Version

VoR (Version of Record)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Acceptance date

22/03/2018

Publication date

2018

Notes

This is a conference paper.

Language

en

Location

Oxford