Through life capability management: benefits and behaviours

Many commercial and social endeavours require a multitude of socio-technical systems to work together effectively in what has come to be known as systems of systems. The Through Life Capability Management (TLCM) construct, currently being embraced by defence departments across the globe, is one such endeavour. TLCM demands changes in the organisation and culture of the defence supply chain in ways that fly in the face of traditional commercial wisdom. This paper reports on two workshops held with TLCM stakeholders in which they identified, and then prioritised, the benefits that they sought from TLCM. From an agreed set of priority benefits, the groups identified the behaviours needed to realise them; the results point to significant challenges in terms of culture and knowledge management. Ergonomists and systems engineers will need to support development of intervention strategies to effect these required changes.