Loughborough University
Linyama-2007.pdf (492.7 kB)

Tracking urban sanitation services: improving faecal sludge management services through monitoring in Lusaka, Zambia

Download (492.7 kB)
conference contribution
posted on 2018-02-12, 15:10 authored by Y. Linyama, Georges Mikhael, M. Nachula, Regine Skarubowiz
In Zambia’s capital Lusaka, safe faecal sludge management (FSM) services are essential for improving resident’s health and living conditions. In this paper, Water and Sanitation for the Urban Poor (WSUP) and Lusaka Water and Sewage Company (LWSC) share preliminary learning from the implementation of a monitoring system for improved pit emptying services in Kanyama, one of Lusaka’s low-income communities (LICs). The paper outlines the monitoring process, including challenges encountered during its implementation and solutions developed in response. Monitoring indicators such as service response time, volume of sludge emptied, and customer feedback are essential to improve the quality and economic viability of the service, as well as support its replication in other low-income areas. Overall, learning from the monitoring process could help support the establishment of similar FSM services in other cities.



  • Architecture, Building and Civil Engineering

Research Unit

  • Water, Engineering and Development Centre (WEDC)

Published in

WEDC Conference


LINYAMA, Y. ... et al, 2014. Tracking urban sanitation services: improving faecal sludge management services through monitoring in Lusaka, Zambia. IN: Shaw, R.J., Anh, N.V. and Dang, T.H. (eds). Sustainable water and sanitation services for all in a fast changing world: Proceedings of the 37th WEDC International Conference, Hanoi, Vietnam, 15-19 September 2014, 6pp.


© WEDC, Loughborough University


  • VoR (Version of Record)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date



This is a conference paper.

Other identifier



  • en

Usage metrics

    WEDC 37th International Conference


    No categories selected