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Download fileUsing design thinking to improve strategic decisions during collaborative sensemaking
conference contribution
posted on 2017-04-27, 13:08 authored by Ekaterina Kotina, Mikko KoriaMikko Koria, Sharon PrendevilleSharon PrendevilleHuman cognitive limitations affect strategic decision-making. One of such
effects is emergence of cognitive biases, deviations from rationality in
judgment. These biases can negatively influence an organisation's capability to capture and utilize new ideas, thus inhibiting innovation. Researchers have documented different strategies for mitigating cognitive biases – and many of them overlap with the ones emphasised in design thinking. However, research so far does not offer any specific “recipes” for mitigation of cognitive biases. This paper links together research on challenges of strategic decision-making, cognitive biases and design thinking. The paper investigates the effects of applying design-thinking tool in collaborative sense-making stage, within a small business team, aiming to mitigate confirmation bias. The study indicated that newly introduced design-thinking tools did not have the expected positive influence on decision-making. The research contributes to the field by developing a new framework on how to identify and mitigate confirmation bias in strategic decision-making.
History
School
- Loughborough University London
Published in
DMA 2017Citation
KOTINA, E., KORIA, M. and PRENDEVILLE, S., 2017. Using design thinking to improve strategic decisions during collaborative sensemaking. Design Management Academy conference 2017, Hong Kong, 7th-9th June 2017.Publisher
Design Management AcademyVersion
- AM (Accepted Manuscript)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial 4.0 International (CC BY-NC 4.0) licence. Full details of this licence are available at: http://creativecommons.org/licenses/by-nc/4.0/Acceptance date
2017-04-10Publication date
2017Notes
This is a conference paper.Publisher version
Language
- en