Utilising socio-technical systems design principles to implement new ICT systems

The optimum joint design of social and technical systems (socio-technical systems) is a pre-requisite for successful implementation of technological innovation in organizations, which is ultimately pivotal for competitive performance. Literature suggests a lack of consideration towards socio-technical systems design in the implementation of new Information and Communication Technology (ICT) systems. This results in system failure or less than optimum systems and organization performance. This paper attempts to address this gap by proposing a methodology based on socio-technical systems design principles to guide ICT managers in implementing new ICT systems within construction organizations. Essential features of this methodology include proactively involving the user in the design process and involving them in design decisions. Appropriate use of this methodology should secure user support and commitment, which should ultimately help to reduce resistance to change, enhance user acceptance and organizational competitiveness.