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Weaving the threads: Service innovation with textile artisan communities

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conference contribution
posted on 21.05.2018, 15:01 by Francesco Mazzarella, Val MitchellVal Mitchell, Andrew MayAndrew May, M. Carolina Escobar-Tello
This paper reports on a participatory case study conducted for a doctoral research project, investigating how service design can be used to activate textile artisan communities to transition towards a sustainable future. Using multiple service design and co-design methods, a meaningful intervention was activated within the context of a textile artisan community in Cape Town (South Africa). The service designer elicited tacit knowledge into compelling narratives and facilitated a process of making sense of sustainable futures. As a result, the artisans joined together as a community, with the common purpose of sharing information throughout the supply chain and making it accessible through a service platform. In conclusion, this paper discusses the diverse roles the service designer can play in order to activate meaningful social innovations with communities and outlines the limitations of this case study as well as recommendations for further research.

History

School

  • Design

Published in

ServDes 2018: Proof of Concept

Citation

MAZZARELLA, F. ... et al, 2018. Weaving the threads: Service innovation with textile artisan communities. IN: Meroni, A., Ospina Medina, A.M. and Villari, B. (eds). ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, Milan, Italy, 18-20 June 2018, pp.679-695, Article no. 057.

Publisher

Linkoping University Electonic Press, Linkopings universitet

Version

VoR (Version of Record)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial 3.0 Unported (CC BY-NC 3.0) licence. Full details of this licence are available at: http://creativecommons.org/licenses/by-nc/3.0/

Acceptance date

31/01/2018

Publication date

2018

Notes

This conference paper is Open Access. It is published by Linkoping University Electonic Press, Linkopings universitet under the Creative Commons Attribution-NonCommercial 3.0 Unported Licence (CC BY-NC). Full details of this licence are available at: https://creativecommons.org/licenses/by-nc/3.0/.

ISBN

9789176852378

ISSN

1650-3686

eISSN

1650-3740

Book series

Linkoping Electronic Conference Proceedings;150

Language

en

Location

Politecnico di Milano