What businesses might benefit from product repair? Insight from different stakeholders
Repair represents a more sustainable alternative to disposal as it maintains the functionality of products, whilst improving resource security and material efficiency. However, consumers may face a wide range of difficulties when making repair decisions due to uncertain residual life, the inconvenience and high cost of repair, concerns about access to information in repair manuals and service quality. Businesses are often considered responsible for these problems. This paper presents preliminary findings on how innovative business activities could resolve these issues and how business might benefit from these activities. Opportunities for, and challenges to, the adoption and execution of the activities are also discussed based on the practices of five businesses interviewed from three industries: furniture, textiles, electrical and electronic goods. The findings offer an insightful base for an upcoming study, with a larger sample, which will provide evidence for business stakeholders interested in developing commercial activities with a greater focus on product repairability and repair services as a form of business model innovation, and for policymakers to regulate and support commercial repair.
End Use Energy Demand Centre titled "Centre for Industrial Energy, Materials, Energy and Products (CIE-MAP)
Engineering and Physical Sciences Research CouncilFind out more...
- Mechanical, Electrical and Manufacturing Engineering
Published inPLATE – Product Lifetimes and the Environment: Proceedings of the 3rd PLATE Conference, September 18–20, 2019 Berlin, Germany
Pages183 - 191
Source3rd PLATE Conference: Product Lifetimes and the Environment (PLATE 2019)
PublisherUniversitätsverlag der TU Berlin
- VoR (Version of Record)
Publisher statementThis is an Open Access Article. This article – except for quotes, figures and where otherwise noted – is licensed under a CC BY 4.0 License (Creative Commons Attribution 4.0). https://creativecommons.org/licenses/by/4.0/.