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What businesses might benefit from product repair? Insight from different stakeholders

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conference contribution
posted on 2024-01-17, 11:43 authored by Tung Dao, Tim Cooper, Matthew WatkinsMatthew Watkins

Repair represents a more sustainable alternative to disposal as it maintains the functionality of products, whilst improving resource security and material efficiency. However, consumers may face a wide range of difficulties when making repair decisions due to uncertain residual life, the inconvenience and high cost of repair, concerns about access to information in repair manuals and service quality. Businesses are often considered responsible for these problems. This paper presents preliminary findings on how innovative business activities could resolve these issues and how business might benefit from these activities. Opportunities for, and challenges to, the adoption and execution of the activities are also discussed based on the practices of five businesses interviewed from three industries: furniture, textiles, electrical and electronic goods. The findings offer an insightful base for an upcoming study, with a larger sample, which will provide evidence for business stakeholders interested in developing commercial activities with a greater focus on product repairability and repair services as a form of business model innovation, and for policymakers to regulate and support commercial repair.

Funding

End Use Energy Demand Centre titled "Centre for Industrial Energy, Materials, Energy and Products (CIE-MAP)

Engineering and Physical Sciences Research Council

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History

School

  • Mechanical, Electrical and Manufacturing Engineering

Published in

PLATE – Product Lifetimes and the Environment: Proceedings of the 3rd PLATE Conference, September 18–20, 2019 Berlin, Germany

Pages

183 - 191

Source

3rd PLATE Conference: Product Lifetimes and the Environment (PLATE 2019)

Publisher

Universitätsverlag der TU Berlin

Version

  • VoR (Version of Record)

Publisher statement

This is an Open Access Article. This article – except for quotes, figures and where otherwise noted – is licensed under a CC BY 4.0 License (Creative Commons Attribution 4.0). https://creativecommons.org/licenses/by/4.0/.

Publication date

2021-05-11

Copyright date

2021

ISBN

9783798331259

Language

  • en

Editor(s)

Nils F. Nissen; Melanie Jaeger-Erben

Location

Berlin, Germany

Event dates

18th September 2019 - 20th September 2019

Depositor

Dr Matthew Watkins. Deposit date: 16 January 2024

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