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Zambia's 3 million people programme: a service delivery model for scaling-up hygiene and sanitation

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conference contribution
posted on 2018-02-12, 15:10 authored by Leonard Mukosha, Nicolas Osbert
With funding from UK Aid, the Government of the Republic of Zambia and UNICEF are implementing a programme to support 3 million people in gaining access to improved sanitation facilities. Early in the implementation of this ambitious programme, progress stumbled. This joint paper reports the development and adoption of a Service Delivery Model that rejuvenated the programme’s progress, based on three key principles: 1) Standardisation under the lead of the government; 2) Decentralised technical support and 3.) Strengthening leadership and accountability of the government. Since the model was rolled out in July 2013, the programme has had a period of outstanding exponential growth: access to improved sanitation has risen from 43% in 2012 (JMP) to 58% at the end of 2014 (government database) and the availability of functionnal hand washing station from 8.6% to 55% (government database). At the end of 2015, the programme has to potential to exceed the very ambitious planned milestones.



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MUKOSHA, L. and OSBERT, N., 2015. Zambia's 3 million people programme: a service delivery model for scaling-up hygiene and sanitation. IN: Shaw, R.J. (ed). Water, sanitation and hygiene services beyond 2015 - Improving access and sustainability: Proceedings of the 38th WEDC International Conference, Loughborough, UK, 27-31 July 2015, 7pp.


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