<p>Thank you for your interest in using our data. As this data was provided to us by a third party, before we provide access to it, we would like you to agree to some terms of use. These are not unnecessarily restrictive - essentially, they enable you to use the full details of the customer complaints that we used, whilst agreeing not to <b><u>publish</u></b> details that could (directly or indirectly) identify the rail companies referred to in the complaints. Please contact one of the authors for access.</p><p> </p><p>The research team would like to acknowledge the help from mySociety (mySociety.org) who provided this data, which was collected through their FixMyTransport platform.</p><p> </p><p>Thank you.</p><p> </p>
Funding
EPSRC: EP/N028287/1
Improving customer experience while ensuring data privacy for intelligent mobility
Engineering and Physical Sciences Research Council