Loughborough University

File(s) under permanent embargo

Reason: Access needs to be approved by the research team

DICE Personal & Contextual Factors Dataset

posted on 2020-04-08, 15:44 authored by Tracy RossTracy Ross, Andrew MayAndrew May, Stuart CockbillStuart Cockbill

Thank you for your interest in using our data. As this data was provided to us by a third party, before we provide access to it, we would like you to agree to some terms of use. These are not unnecessarily restrictive - essentially, they enable you to use the full details of the customer complaints that we used, whilst agreeing not to publish details that could (directly or indirectly) identify the rail companies referred to in the complaints. Please contact one of the authors for access.

The research team would like to acknowledge the help from mySociety (mySociety.org) who provided this data, which was collected through their FixMyTransport platform.

Thank you.


EPSRC: EP/N028287/1

Improving customer experience while ensuring data privacy for intelligent mobility

Engineering and Physical Sciences Research Council

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