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A socio-technical approach to improving retail energy efficiency behaviours.

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journal contribution
posted on 22.12.2014 by Sian Christina, Patrick Waterson, Andrew Dainty, Kevin Daniels
In recent years, the UK retail sector has made a significant contribution to societal responses on carbon reduction. We provide a novel and timely examination of environmental sustainability from a systems perspective, exploring how energy-related technologies and strategies are incorporated into organisational life. We use a longitudinal case study approach, looking at behavioural energy efficiency from within one of the UK's leading retailers. Our data covers a two-year period, with qualitative data from a total of 131 participants gathered using phased interviews and focus groups. We introduce an adapted socio-technical framework approach in order to describe an existing organisational behavioural strategy to support retail energy efficiency. Our findings point to crucial socio-technical and goal-setting factors which both impede and/or enable energy efficient behaviours, these include: tensions linked to store level perception of energy management goals; an emphasis on the importance of technology for underpinning change processes; and, the need for feedback and incentives to support the completion of energy-related tasks. We also describe the evolution of a practical operational intervention designed to address issues raised in our findings. Our study provides fresh insights into how sustainable workplace behaviours can be achieved and sustained over time. Secondly, we discuss in detail a set of issues arising from goal conflict in the workplace; these include the development of a practical energy management strategy to facilitate secondary organisational goals through job redesign.

Funding

This work was supported by the Engineering and Physical Sciences Research Council (EPSRC) [grant number EP/G037272/1].

History

School

  • Architecture, Building and Civil Engineering

Published in

Applied ergonomics

Volume

47

Pages

324 - 335

Citation

CHRISTINA, S. ... et al, 2015. A socio-technical approach to improving retail energy efficiency behaviours. Applied Ergonomics, 47, pp.324-335

Publisher

© 2014 Elsevier Ltd and The Ergonomics Society

Version

VoR (Version of Record)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution 4.0 International (CC BY 4.0) licence. Full details of this licence are available at: http://creativecommons.org/licenses/by/4.0/

Publication date

2015

Notes

This is an Open Access Article published by Elsevier according to the conditions of the Creative Commons Attribution 4.0 International (CC BY 4.0) licence at: http://dx.doi.org/10.1016/j.apergo.2014.08.003

ISSN

0003-6870

eISSN

1872-9126

Language

en

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