Systems paper Jan 2015 finalv2.pdf (410.53 kB)

A systems perspective on offshoring strategy and motivational drivers amongst onshore and offshore employees

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journal contribution
posted on 10.02.2016 by Angelika Zimmermann, M.N. Ravishankar
Extant research tends to view firm level offshoring strategies and micro level motivational drivers as self-contained units of analysis. By contrast, this paper draws on an inductive study of two global service firms to demonstrate how the implementation and success of an advanced task offshoring strategy depends on certain systemic interdependencies between (a) the strategy, (b) onshore employees’ motivation to transfer advanced tasks and (c) offshore employees’ motivation to spend effort on their tasks and stay with the firm. We analyse how these three elements interact and produce feedback loops to create an ‘offshoring system’. Extrapolating from our findings, we propose how the offshoring system is likely to develop within the external constraints set by the attainable expertise of offshore employees and by client demands.

History

School

  • Business and Economics

Department

  • Business

Published in

Journal of World Business

Citation

ZIMMERMANN, A. and RAVISHANKAR, M.N., 2016. A systems perspective on offshoring strategy and motivational drivers amongst onshore and offshore employees. Journal of World Business, 51 (4), pp. 548-567.

Publisher

© Elsevier

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date

2016

Notes

This paper was accepted for publication in the journal Journal of World Business and the definitive published version is available at http://dx.doi.org/10.1016/j.jwb.2016.01.005

ISSN

0022-5428

Language

en

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