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Crowd satisfaction at sporting events

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journal contribution
posted on 06.06.2013 by Victoria L. Kendrick, Roger Haslam, Patrick Waterson
This paper presents findings from in depth semi-structured interviews with event organisers and deliverers, investigating the organisation, coordination, and security of a variety of spectator sporting events. Safety was identified by those responsible for organising and delivering events as a key priority, with less attention given to user experience, crowd comfort and satisfaction. An evidence based description was developed to embody findings of the current study, illustrating the central issues that influence crowd satisfaction within spectator sporting events: anticipation, facilities, and planning (prior to the event); influences and monitoring (carried out during the event); and reflection (engaged in after the event).

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Citation

KENDRICK, V.L., HASLAM, R.A. and WATERSON, P.E., 2013. Crowd satisfaction at sporting events. Contemporary Ergonomics and Human Factors, Proceedings of the international conference on Ergonomics & Human Factors 2013, Cambridge, UK, 15-18 April 2013, pp. 236 - 241.

Publisher

© Taylor & Francis

Version

AM (Accepted Manuscript)

Publication date

2013

Notes

This paper was published in Contemporary Ergonomics and Human Factors [© Taylor & Francis] and the definitive version is available at: http://dx.doi.org/10.1201/b13826-52

ISBN

978-1-138-00042-1;978-0-203-74458-1

Language

en

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