Getting more for less in finance shared services
journal contributionposted on 14.03.2016 by Ian Herbert, David Mitchell
Any type of content formally published in an academic journal, usually following a peer-review process.
Arguably the cost of the typical finance function has halved over the last two decades, during which time expectations from the business have almost doubled. A series of transformation programs have implemented ERP systems, established shared services centres (SSCs) and addressed the stringent demands for greater control and regulatory compliance. At the same time, the pressure to benchmark performance against ‘world’s best practice’ have also increased, together with the demand from business units for better and more comprehensive decision relevant information based on a single version of the truth. In this article David Mitchell and Ian Herbert look at the nature of ‘continuous improvement’, as a ‘business as usual’ (BAU) process, and the emerging role for accountants as the executive managers of global business processes (often titled “Global Process Owners”).
Project support by the General Charitable Trust of the Institute of Chartered Management Accountants.
- Business and Economics