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Improving the impact of IT development projects: the Benefits Realization Capability Model

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journal contribution
posted on 04.03.2011 by Colin Ashurst, Neil Doherty, Joe Peppard
The return that organizations derive from investments in information systems and technology continues to disappoint. While there are many theoretical prescriptions as to how the planned benefits from an IT project might best be realized, there is very little empirical evidence, as to whether such advice is being heeded in practice. Drawing on the resourcebased view of the firm, a conceptual model of a benefits realization capability is presented and developed. In this model, the benefits realisation capability is operationalized through four distinct competences, each of which is underpinned by a variety of socially defined practices. The model was populated by using a thorough review of the literature to identify and categorise those specific practices that have the potential to contribute to the effective achievement of benefits from IT investment projects. These practices are then studied in an empirical examination of 25 IT projects. The analysis finds no evidence of benefits realization practices being adopted in any consistent, comprehensive or coherent manner. Effective benefits realization requires an ongoing commitment to, and focus upon, the benefits, rather than the technology, throughout a system’s development, implementation and operation.

History

School

  • Business and Economics

Department

  • Business

Citation

ASHURST, C., DOHERTY, N.F. and PEPPARD, J., 2008. Improving the impact of IT development projects: the Benefits Realization Capability Model. European Journal of Information Systems, 17 (4), pp. 352-370.

Publisher

Palgrave Macmillan (© Operational Research Society)

Version

AM (Accepted Manuscript)

Publication date

2008

Notes

This is a post-peer-review, pre-copyedit version of an article published in the European Journal of Information Systems. The definitive publisher-authenticated version is available online at: http://dx.doi.org/10.1057/ejis.2008.33

ISSN

0960-085X;1476-9344

Language

en

Exports