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Information availability at the competitive bidding stage for service contracts

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journal contribution
posted on 08.11.2012 by Melanie E. Kreye, Yee Goh, Linda B. Newnes
Sustainable production and consumption have become more important internationally which has led to the transformation of market structures and competitive situations into the direction of servitisation [Baines et al., 2011; Bandinelli and Gamberi, 2011]. For a manufacturing company the shift towards being a service provider is characterised by a high level of uncertainty about the future strategic development of the company caused by e.g. inadequate knowledge and information [Song et al., 2007]. For this research, a service is defined as an activity or a process which is aimed at the change of the state of the service issue such as the repair of a machine or the supply of flying hours for an aircraft [Araujo and Spring, 2006; Gadrey, 2000]. [...continues].

History

School

  • Mechanical, Electrical and Manufacturing Engineering

Citation

KREYE, M.E., GOH, Y.M. and NEWNES, L.B., 2013. Information availability at the competitive bidding stage for service contracts. Journal of Manufacturing Technology Management, 24 (7), pp. 976-997.

Publisher

© Emerald

Version

AM (Accepted Manuscript)

Publication date

2013

Notes

This article was published in the Journal of Manufacturing Technology Management [© Emerald] and the published version is available at: http://dx.doi.org/10.1108/JMTM-05-2012-0059

Language

en

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