Kayaga_Paying for water services.pdf (298.91 kB)
0/0

Paying for water services: effects of household characteristics

Download (298.91 kB)
journal contribution
posted on 19.04.2012 by Sam Kayaga, John Calvert, Kevin Sansom
Maximising cost recovery is currently a top priority for managers of urban water utilities in low-income countries. This research was carried out in 11 major towns of Uganda to establish which household characteristics influence payment for water services. A questionnaire was used to collect data on customer satisfaction, customer loyalty and several socio-economic variables. Using regression techniques, it was established that the following attributes of the household head moderated the satisfaction and loyalty relationship: gender, occupation and level of education. Other significant factors were household income and property tenure status. These results could be used to make water utilities customer-focused.

History

School

  • Architecture, Building and Civil Engineering

Research Unit

  • Water, Engineering and Development Centre (WEDC)

Citation

KAYAGA, S., CALVERT, J. and SANSOM, K., 2003. Paying for water services: effects of household characteristics. Utilities Policy, 11 (3), pp. 123 - 132

Publisher

© Elsevier

Version

AM (Accepted Manuscript)

Publication date

2003

Notes

This article was published in the journal, Utilities Policy [© Elsevier]. The definitive version is available at: http://dx.doi.org/10.1016/S0957-1787(03)00034-1

ISSN

0957-1787

Language

en

Exports

Logo branding

Categories

Exports