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Planning crowd events to achieve high participant satisfaction

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journal contribution
posted on 13.06.2013, 11:22 by Victoria L. Kendrick, Roger Haslam, Patrick Waterson
A case study investigation within a large UK university involving semi-structured stakeholder interviews, examined the organisation, coordination, and security within crowd events of various descriptions. Similarities in approaches and priorities emerged with crowd event organisation, primarily attention to safety requirements, in protecting crowd members, venue reputation, and legal obligations. Conversely, attention to and attitudes and beliefs surrounding user experience, crowd comfort and satisfaction, were often based on personal judgment, and appeared to be influenced by budget considerations. The findings suggest a lack of knowledge and usable evidence based guidance for planning crowd events in relation to important aspects affecting participant satisfaction.

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Citation

KENDRICK, V.L., HASLAM, R.A. and WATERSON, P.E., 2012. Planning crowd events to achieve high participant satisfaction. Work - A Journal of Prevention, Assessment and Rehabilitation, 41, pp.3223-3226.

Publisher

IOS PRESS (© the authors)

Version

AM (Accepted Manuscript)

Publication date

2012

Notes

This paper is posted with permission from IOS Press. It was accepted for publication in the journal, Work: A Journal of Prevention, Assessment and Rehabilitation.

ISSN

1051-9815

Language

en

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