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Psychological matters in institutional interaction: Insights and interventions from discursive psychology and conversation analysis

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journal contribution
posted on 09.12.2019, 11:50 by Elizabeth Stokoe
In this article, I describe how psychologists who work with language—in particular, naturally occurring social interaction—can develop evidence-based communication training for professionals. I start by situating my research in discursive psychology and conversation analysis and explaining some points of (dis)connection between mainstream and qualitative/critical psychology that nevertheless enable practical application and impact. I explain how I developed the Conversation Analytic Role-Play Method (CARM), which analyzes interaction “in the wild” in diverse institutional settings to explore what constitutes effective practice. Drawing on police crisis negotiation and community mediation intake telephone calls, I show how psychological matters (e.g., identity, prejudice) are relevant to and affect the progress and outcome of encounters. I explain how these data and findings, rather than hypothetical cases and simulations, have been used in workshops with practitioners. Overall, the article makes the case for discursive psychology and conversation analysis to provide rigorous, empirically grounded communication training with integrity.

History

School

  • Social Sciences

Department

  • Communication, Media, Social and Policy Studies

Published in

Qualitative Psychology

Publisher

American Psychological Association

Version

AM (Accepted Manuscript)

Rights holder

© American Psychological Association

Publisher statement

©American Psychological Association, 2020. This paper is not the copy of record and may not exactly replicate the authoritative document published in the APA journal. Please do not copy or cite without author's permission. The final article is available, upon publication, at: https://doi.org/10.1037/qup0000162.

Acceptance date

06/12/2019

Publication date

2020-06-11

Copyright date

2020

ISSN

2326-3598

eISSN

2326-3601

Language

en

Depositor

Prof Elizabeth Stokoe . Deposit date: 6 December 2019

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