Carrillo BPMJ 2006 (2).pdf (132.84 kB)

STEPS: a knowledge management maturity roadmap for corporate sustainability

Download (132.84 kB)
journal contribution
posted on 09.02.2009 by Herbert S. Robinson, Chimay J. Anumba, Patricia Carrillo, Ahmed M. Al-Ghassani
Purpose The paper focuses on the role of knowledge management in promoting corporate in the construction industry context. It proposes a maturity roadmap – STEPS to facilitate the implementation of a knowledge management strategy. Design/methodology/approach Two research methods were used. The first consisted of a postal questionnaire sent to the top 170 UK construction firms consisting of engineering design and construction contractor firms. The organisations were selected because they were considered the most influential organisations in the UK construction sector. The second research method involved 28 case study interviews with eight construction firms to investigate their approach to knowledge management and performance improvement. The results of the questionnaire survey and the case studies were used to develop the STEPS Maturity Roadmap. Findings The paper found that knowledge management is inextricably linked to corporate sustainability, but a methodical approach is required for successful knowledge management implementation. With this is mind, the STEPS Maturity Roadmap was developed to provide a structured approach to implementing and benchmarking knowledge management efforts. Practical implications This will allow companies to understand were they fall within the STEPS Maturity Roadmap and to devise a strategy to be developed to attain higher levels of knowledge management maturity. Originality/value This paper provides a mechanism for organisations to benchmark their knowledge management activities and to develop



  • Architecture, Building and Civil Engineering


ROBINSON, H.S. ... et al, 2006. STEPS: a knowledge management maturity roadmap for corporate sustainability. Business Process Management Journal, 12 (6), pp. 793 - 808


© Emerald Group Publishing Limited


AM (Accepted Manuscript)

Publication date



This article was published in the journal, Business Process Management Journal [© Emerald]. The definitive version is available at: