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Systems modelling approaches to the design of safe healthcare delivery: ease of use and usefulness perceived by healthcare worker

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journal contribution
posted on 26.03.2012 by Gyuchan Thomas Jun, James R. Ward, P. John Clarkson
The UK health service, which had been diagnosed to be seriously out of step with good design practice, has been recommended to obtain knowledge of design and risk management practice from other safety-critical industries. While these other industries have benefited from a broad range of systems modelling approaches, healthcare remains a long way behind. In order to investigate the healthcare-specific applicability of systems modelling approaches, this study identified ten distinct methods through meta-model analysis. We then evaluated healthcare workers’ perception on ‘ease of use’ and ‘usefulness.’ The characterisation of the systems modelling methods showed that each method had particular capabilities to describe specific aspects of a complex system. However, the healthcare workers found that some of the methods, although potentially very useful, would be difficult to understand, particularly without prior experience. This study provides valuable insights into a better use of the systems modelling methods in healthcare.

History

School

  • Design

Citation

JUN, G.T., WARD, J.R. and CLARKSON, P.J., 2010. Systems modelling approaches to the design of safe healthcare delivery: ease of use and usefulness perceived by healthcare worker. Ergonomics, 53 (7), pp. p829 - 846

Publisher

© Taylor & Francis

Version

AM (Accepted Manuscript)

Publication date

2010

Notes

This is an electronic version of an article published in JUN, G.T., WARD, J.R. and CLARKSON, P.J., 2010. Systems modelling approaches to the design of safe healthcare delivery: ease of use and usefulness perceived by healthcare worker. Ergonomics, 53 (7), pp. p829 - 846. Ergonomics is available online at: http://www.tandfonline.com/doi/abs/10.1080/00140139.2010.489653

ISSN

0014-0139;1366-5847

Language

en

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