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The effects of service quality of university sport facilities on students’ affective and behavioral outcomes

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journal contribution
posted on 11.04.2016 by Mei Xiang Gina Tan, Do Young Pyun
Supportive sport facilities in universities are necessary to encourage students to be actively involved in sport. The purpose of this study was to investigate students’ perceived and expected service quality of sport facilities in universities and test the relations to satisfaction and subsequent behavioral intention. Results from the study revealed that while satisfaction played as partial mediators in the relationships between tangibles/reliability and intention, satisfaction was a full mediator in the relationship between assurance/empathy and intention.

History

School

  • Sport, Exercise and Health Sciences

Published in

Asian Journal Youth Sport

Citation

TAN, M.X.G. and PYUN, D.Y., 2015. The effects of service quality of university sport facilities on students’ affective and behavioral outcomes. Asian Journal of Physical Education and Sport Science, 4, pp. 1-17

Publisher

© Pelcau

Version

VoR (Version of Record)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Acceptance date

31/08/2015

Publication date

2015

Notes

This paper is made available with kind permission of the publisher.

Language

en

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