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The impact of the Balanced Scorecard in libraries: from performance measurement to strategic management

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journal contribution
posted on 11.07.2016 by Marta de la Mano, Claire Creaser
A literature review of the development of the Balanced Scorecard in libraries was used to develop a series of hypotheses on the main characteristics of its implementation, use and outcomes. These were tested via an electronic questionnaire sent to a sample of 49 academic, public and national libraries worldwide known to be using the Balanced Scorecard, with 15 respondents. The results show that the key driver for most was to improve library management; considerable support was needed in developing the framework; selecting the Key Performance Indicators was the most challenging implementation issue; and most felt they had benefited from using the Balanced Scorecard.

History

School

  • Business and Economics

Department

  • Business

Published in

Journal of Librarianship and Information Science

Volume

48

Issue

2

Pages

191 - 208

Citation

DE LA MANO, M. and CREASER, C., 2016. The impact of the Balanced Scorecard in libraries: from performance measurement to strategic management. Journal of Librarianship and Information Science, 48 (2), pp. 191 - 208

Publisher

Sage Publications / © The Authors

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date

2014-11-17

Notes

This is the accepted version of a paper subsequently published in the Journal of Librarianship and Information Science. The definitive version is available at: http://dx.doi.org/10.1177/0961000614558078

ISSN

0961-0006

eISSN

1741-6477

Language

en

Exports