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Trusting e-voting amidst experiences of electoral malpractice: The case of Indian elections

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journal contribution
posted on 19.10.2018, 07:59 by Chrisanthi Avgerou, Silvia Masiero, Angeliki Poulymenakou
This paper constructs explanatory theory on trust in e-voting, a term that refers to the use of stand-alone IT artefacts in voting stations. We study e-voting as a techno-organisational arrangement embedded in the process of elections and the broader socio-economic context of a country. Following a critical realist approach, we apply retroduction and retrodiction principles to build theory by complementing existing studies of e-voting with insights from an in-depth case study of elections in India. First, we seek evidence of trust in e-voting in the responses of the public to the announcement of election results. Then we derive the following four mechanisms of trust creation or loss: the association of e-voting with the production of positive democratic effects; the making of e-voting part of the mission and identity of electoral authorities; the cultivation of a positive public attitude to IT with policies for IT-driven socio-economic development; and, in countries with turbulent political cultures, a clear distinction between the experience of voting as orderly and experiences of malpractice in other election tasks. We suggest that these mechanisms explain the different experience with e-voting of different countries. Attention to them helps in assessing the potential of electoral technologies in countries that are currently adopting them, especially fragile democracies embarking upon e-voting.

History

School

  • Business and Economics

Department

  • Business

Published in

Journal of Information Technology

Volume

34

Issue

3

Pages

263 - 289

Citation

AVGEROU, C., MASIERO, S. and POULYMENAKOU, A., 2019. Trusting e-voting amidst experiences of electoral malpractice: The case of Indian elections. Journal of Information Technology, doi:10.1177/0268396218816199.

Publisher

SAGE © Association for Information Technology Trust

Version

AM (Accepted Manuscript)

Acceptance date

14/09/2018

Publication date

2019-02-01

Notes

This paper was accepted for publication in the journal Journal of Information Technology and the definitive published version is available at https://doi.org/10.1177/0268396218816199. Users who receive access to an article through a repository are reminded that the article is protected by copyright. Users may download and save a local copy of an article accessed in an institutional repository for the user's personal reference.

ISSN

0268-3962

eISSN

1466-4437

Language

en

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