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Vendor opportunism in IT outsourcing: a TCE and social capital perspective

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journal contribution
posted on 16.04.2015, 15:14 by Eleni Liouliu, Angelika Zimmermann
Academic researchers have attributed significant attention to the drivers of opportunistic behavior, yet our understanding of how opportunistic behavior can be mitigated remains relatively fragmented. Our investigation will focus on the social context and more specifically on the role of social capital in the deterrence of opportunistic behavior. Based on two qualitative case studies in the financial sector, we will illustrate how the structural, cognitive, and relational dimensions of social capital can reduce internal and behavioral uncertainty between the outsourcing partners, thereby facilitating the mitigation of opportunistic behavior. In our study we combine the theory of transaction costs with social capital theory and demonstrate how they can usefully complement each other to enhance our understanding of mechanisms that can deter opportunistic behavior.

History

School

  • Business and Economics

Department

  • Business

Published in

Journal of Information Technology

Citation

LIOULIU, E. and ZIMMERMANN, A., 2015. Vendor opportunism in IT outsourcing: a TCE and social capital perspective. Journal of Information Technology, 30(4), pp.307-324.

Publisher

© Palgrave Macmillan

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date

2015

Notes

This is a post-peer-review, pre-copyedit version of an article published in Journal of Information Technology. The definitive publisher-authenticated version LIOULIU, E. and ZIMMERMANN, A., 2015. Vendor opportunism in IT outsourcing: a TCE and social capital perspective. Journal of Information Technology, 30(4), pp.307-324. is available online at: http://dx.doi.org/10.1057/jit.2015.3

ISSN

0268-3962

Language

en

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