Stacey_NTWE - Stress and CMC - Accepted version.pdf (165.75 kB)

Workplace stress from actual and desired computer-mediated communication use: a multi-method study

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journal contribution
posted on 14.12.2016, 14:27 by Jean-Francois Stich, Monideepa Tarafdar, Cary L. Cooper, Patrick Stacey
The use of computer-mediated communication applications can lead to workplace stress for employees. However, such stress is influenced not only by how individuals actually use computer-mediated communication applications, but also how they desire to use them. This paper examines how the individual’s actual and desired use of communication tools together influence his or her workplace stress. It does so across a range of computer-mediated media (e.g. email or instant messaging), and workplace stressors (e.g. workload or work relationships). This investigation is conducted using a multi-method research design. The quantitative study found that desired and actual use together influenced workplace stress, mostly for email, but not for other media. The qualitative study further showed that such influence depends on organizational conditions such as available media or co-workers preferences. The findings emphasize the importance of considering the individuals’ desired use of CMC media, and their subjective appraisals of different media.

History

School

  • Business and Economics

Department

  • Business

Published in

New Technology, Work and Employment

Citation

STICH, J.F. ...et al., 2017. Workplace stress from actual and desired computer-mediated communication use: a multi-method study. New Technology, Work and Employment, 32 (1), pp. 84–100.

Publisher

© Wiley

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Acceptance date

16/11/2016

Publication date

2017

Notes

This is the peer reviewed version of the following article: STICH, J.F. ...et al., 2017. Workplace stress from actual and desired computer-mediated communication use: a multi-method study. New Technology, Work and Employment, 32 (1), pp. 84–100, which has been published in final form at https://doi.org/10.1111/ntwe.12079. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions.

ISSN

1468-005X

Language

en

Exports