A cloud-based supply chain management system: effects on supply chain responsiveness

Purpose: Despite the ongoing calls for the incorporation of the cloud utility model, the effect of the cloud on elements of supply chain performance is still an evolving area of research. In this paper, we develop the architecture of a cloud-based supply chain management (C-SCM) ecosystem and explore how it enhances supply chain responsiveness. Design/methodology/approach: First, we discuss the potential benefits that cloud computing can yield compared to existing mature SCM information systems and solutions through a comprehensive literature review. We conceptualize SCR in terms of the level of visibility in the supply chain, supply chain flexibility, and rapid detection and reaction to changes and then we build the detailed architecture of a cloud based SCM system. The proposed ecosystem introduces a view of SCM and the associated practices when transferred to cloud environments. The potential to enhance SCR through the cloud is explored with scenarios on a case of supply chain operations in fashion retail industry. Findings: Our findings show that the proposed system can enhance all three dimensions of SCR. Implications for supply chain practice and how companies can migrate to a cloud supply chain are drawn. Originality/Value: Given that the development, creation, and delivery of goods and services is increasingly becoming a joint effort of several parties in a supply chain, we contribute to existing literature, by introducing a comprehensive cloud-based SCM system and show how companies can enhance their supply chain responsiveness.