conceptual tool for assessing client performance.pdf (82.87 kB)
A conceptual tool for assessing client performance in the construction project coalition
journal contributionposted on 2015-01-15, 10:31 authored by Robby SoetantoRobby Soetanto, David G. Proverbs, Gary D. Holt
Due to the significant impact of client performance on overall project performance and the interdependence of participant’s performance in the construction project coalition (i.e. clients, designers and constructors), there is a need to establish client performance measures. Based on data collected from in-depth interviews with nineteen UK architects and nine UK contractors, a generic tool for the on-going formal assessment of client performance is presented. It was found that this approach to performance assessment (i.e. from the view point of other, non-client coalition participants) should lead to improved project relationships. Data analysis showed that in addition to ‘harder’ measures such as understanding of project requirements and finance, other, ‘softer’ measures of client performance (e.g. attitude) were worthy of consideration since they determine the quality of participant relationships. It is recommended that the tool be used to promote more effective client performance and thus enhance coalition relationships, enabling continuous improvement. The ultimate aim is to develop similar tools for the assessment of all coalition participants based on a culture of openness and trust.
- Architecture, Building and Civil Engineering
Published inCivil Engineering Dimension
Pages60 - 68 (9)
CitationSOETANTO, R., PROVERBS, D.G. and HOLT, G.D., 2002. A conceptual tool for assessing client performance in the construction project coalition. Civil Engineering Dimension, 4 (2), pp. 60 - 68.
Publisher© Universitas Kristen Petra
- AM (Accepted Manuscript)
Publisher statementThis work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/
NotesThis article was published in the journal Civil Engineering Dimension and is available here with the kind permission of the publisher. The definitive version is available at: http://ced.petra.ac.id/index.php/civ/article/view/15554