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A knowledge management perspective to shared service centers: a case study of a finance SSC

journal contribution
posted on 2015-02-25, 14:43 authored by Ian Herbert, Will Seal
Purpose - The chapter presents case evidence to argue that rather than comprising noncore, back-office business support services, shared service centers (SSCs), when viewed from a knowledge management perspective, can create both valuable and firm-specific resources and dynamic capabilities.

History

School

  • Business and Economics

Department

  • Business

Published in

Advanced Series in Management

Volume

13

Pages

133 - 151

Citation

HERBERT, I. and SEAL, W., 2014. A knowledge management perspective to shared service centers: a case study of a finance SSC. IN: Bondarouk, T. (ed.) Shared Services as a New Organizational Form. Advanced Series in Management, 13, pp. 133 - 151.

Publisher

© Emerald Group Publishing Ltd.

Version

  • VoR (Version of Record)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date

2014

Notes

Closed access

DOI

ISBN

978-1-78350-535-7

ISSN

1877-6361

Publisher version

Language

  • en

Administrator link

Usage metrics

    Loughborough Publications

    Categories

    Keywords

    Knowledge managementOutsourcingShared service centersBusiness and Management not elsewhere classified

    Licence

    CC BY-NC-ND 4.0

    Exports

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