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A knowledge management perspective to shared service centers: a case study of a finance SSC
journal contributionposted on 25.02.2015, 14:43 by Ian Herbert, Will Seal
Purpose - The chapter presents case evidence to argue that rather than comprising noncore, back-office business support services, shared service centers (SSCs), when viewed from a knowledge management perspective, can create both valuable and firm-specific resources and dynamic capabilities.
- Business and Economics