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A knowledge management perspective to shared service centers: a case study of a finance SSC
journal contributionposted on 2015-02-25, 14:43 authored by Ian HerbertIan Herbert, Will Seal
Purpose - The chapter presents case evidence to argue that rather than comprising noncore, back-office business support services, shared service centers (SSCs), when viewed from a knowledge management perspective, can create both valuable and firm-specific resources and dynamic capabilities.
- Business and Economics
Published inAdvanced Series in Management
Pages133 - 151
CitationHERBERT, I. and SEAL, W., 2014. A knowledge management perspective to shared service centers: a case study of a finance SSC. IN: Bondarouk, T. (ed.) Shared Services as a New Organizational Form. Advanced Series in Management, 13, pp. 133 - 151.
Publisher© Emerald Group Publishing Ltd.
- VoR (Version of Record)
Publisher statementThis work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/