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A systems engineering approach to servitisation system modelling and reliability assessment

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journal contribution
posted on 19.04.2011, 14:21 by Kenneth R. Astley
Companies are changing their business model in order to improve their long term competitiveness. Once where they provided only products, they are now providing a service with that product resulting in a reduced cost of ownership. Such a business case benefits both customer and service supplier only if the availability of the product, and hence the service, is optimised. For highly integrated product and service offerings this means it is necessary to assess the reliability monitoring service which underpins service availability. Reliability monitoring service assessment requires examination of not only product monitoring capability but also the effectiveness of the maintenance response prompted by the detection of fault conditions. In order to address these seemingly dissimilar aspects of the reliability monitoring service, a methodology is proposed which defines core aspects of both the product and service organisation. These core aspects provide a basis from which models of both the product and service organisation can be produced. The models themselves though not functionally representative, portray the primary components of each type of system, the ownership of these system components and how they are interfaced. These system attributes are then examined to establish system risk to reliability by inspection, evaluation of the model or by reference to model source documentation. The result is a methodology that can be applied to such large scale, highly integrated systems at either an early stage of development or in latter development stages. The methodology will identify weaknesses in each system type, indicating areas which should be considered for system redesign and will also help inform the analyst of whether or not the reliability monitoring service as a whole meets the requirements of the proposed business case.



  • Aeronautical, Automotive, Chemical and Materials Engineering


  • Aeronautical and Automotive Engineering


© Kenneth Richard Astley

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A Doctoral Thesis. Submitted in partial fulfillment of the requirements for the award of Doctor of Philosophy of Loughborough University.



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