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A tool for assessing contractor performance

journal contribution
posted on 15.01.2015, 13:46 authored by Robby SoetantoRobby Soetanto, David G. Proverbs, Patricia Cooper
Based on data collected from in-depth interviews with twelve experienced clients and nineteen experienced architects, a generic tool for the formal assessment of contractor performance is presented. Because of the unique characteristics and interdependence of the construction project coalition (i.e. architect, client and contractor), it was found that this approach to performance assessment should lead to improved relationships among the coalition. Findings revealed that cost, time and quality remain the most important performance criteria. However, other ‘softer’ measures of contractor performance were also found to be of important. These ‘softer’ measures were found to influence the nature and quality of relationships. It is recommended that the tool be used to promote more effective contractor performance and enhance relationships enabling continuous improvement. The ultimate aim is to develop similar tools for the assessment of all coalition participants based on a culture of openness and trust.

History

School

  • Architecture, Building and Civil Engineering

Published in

Journal of Construction Procurement

Volume

8

Issue

1

Pages

48 - 63 (16)

Citation

SOETANTO, R., PROVERBS, D.G. and COOPER, P., 2002. A tool for assessing contractor performance. Journal of Construction Procurement, 8 (1), pp.48 -63.

Publisher

© International Procurement Research Group

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date

2002

Notes

This article is closed access.

ISSN

1358-9180

Language

en