Benoit Baker Bolton Gruber Kandampully 2017 JBR CC framework.pdf (269.44 kB)
Download fileA triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors
journal contribution
posted on 2017-05-26, 10:58 authored by Sabine Benoit, Thomas L. Baker, Ruth N. Bolton, Thorsten GruberThorsten Gruber, Jay KandampullyCollaborative consumption (CC) is an increasingly prevalent form of exchange. CC occurs within a triangle of actors: a platform provider (e.g., Uber), a peer service provider (e.g., an Uber driver) and a customer. The platform provider’s main role is matchmaking, so that a customer can access assets of a peer service provider. This paper has three objectives. First, this article identifies three criteria to delineate CC from related constructs such as access-based consumption, sharing or renting. Second, it introduces a literature-based framework explicating the roles of the actors in the CC triangle along three dimensions: motives, activities and resources and capabilities. Third, it highlights areas for further research, such as the dynamics of CC, context-dependent motives and the emergence of professional (peer) service providers.
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School
- Business and Economics
Department
- Business