Benoit Baker Bolton Gruber Kandampully 2017 JBR CC framework.pdf (269.44 kB)
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A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

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journal contribution
posted on 26.05.2017, 10:58 authored by Sabine Benoit, Thomas L. Baker, Ruth N. Bolton, Thorsten GruberThorsten Gruber, Jay Kandampully
Collaborative consumption (CC) is an increasingly prevalent form of exchange. CC occurs within a triangle of actors: a platform provider (e.g., Uber), a peer service provider (e.g., an Uber driver) and a customer. The platform provider’s main role is matchmaking, so that a customer can access assets of a peer service provider. This paper has three objectives. First, this article identifies three criteria to delineate CC from related constructs such as access-based consumption, sharing or renting. Second, it introduces a literature-based framework explicating the roles of the actors in the CC triangle along three dimensions: motives, activities and resources and capabilities. Third, it highlights areas for further research, such as the dynamics of CC, context-dependent motives and the emergence of professional (peer) service providers.

History

School

  • Business and Economics

Department

  • Business

Published in

Journal of Business Research

Citation

BENOIT, S. ...et al., 2017. A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors. Journal of Business Research, In Press.

Publisher

© The Authors. Published by Elsevier Ltd

Version

VoR (Version of Record)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution 4.0 International (CC BY 4.0) licence. Full details of this licence are available at: http://creativecommons.org/licenses/ by/4.0/

Acceptance date

05/05/2017

Publication date

2017

Notes

This is an Open Access Article. It is published by Elsevier under the Creative Commons Attribution 4.0 Unported Licence (CC BY). Full details of this licence are available at: http://creativecommons.org/licenses/by/4.0/

ISSN

0148-2963

Language

en