An approach to context in human-computer communication

A comprehensive framework is presented for the analysis or description of context in relation to human-computer communication, in a manner that is also consistent with the contextual analysis of interpersonal communication among humans. Following a discussion of the nature of context, a hierarchically structured framework is proposed, which distinguishes between those contextual factors that are intrinsic to the communication process and those extrinsic factors that are classed as situational. Both of these overall classes are subdivided into broader and narrower categories, and the situational context is additionally analyzed in terms of physical and socio-cultural factors. Cognitive aspects of context are also included within the treatment, while allowing for the differences that exist between human and computer-based representations. Finally, the application of the framework to various aspects of human-computer communication is discussed, with a view to the resolution of attendant problems.