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An exploratory study on sustainable ICT capability in the travel and tourism industry: the case of a global distribution system provider

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journal contribution
posted on 01.03.2017, 11:43 by Roya Gholami, M.N. RavishankarM.N. Ravishankar, Farid Shirazi, Clementine Machet
Climate change is one of the biggest challenges facing humanity today. Environmental values have spread globally and consumer beliefs are pressurizing firms in almost all industries to comply with green regulations. Sustainability has become such an important part of business strategy that almost every major company now has an executive with “sustainability” in his or her title. The travel and tourism industry produced 14% of global greenhouse gas emissions in 2010. Policy makers have responded with ambitious targets. The European Union aims to achieve a 60% reduction in transport sector emissions by 2050. This exploratory study draws on the Sustainable ICT Capability Maturity Framework (SICT-CMF) and the case of the Amadeus IT Group, a large travel and tourism industry corporate enterprise specializing in IT solutions. The study investigates the current capability maturity level of sustainable ICT within the company. The findings suggest that the company is a market leader in terms of sustainability initiatives, demonstrating an “Advanced” level of sustainability capability. The lessons learned from Amadeus’ experience are discussed.

History

School

  • Business and Economics

Department

  • Business

Published in

Communications of the Association for Information Systems

Volume

40

Pages

479-501

Citation

GHOLAMI, R. ... et al, 2017. An exploratory study on sustainable ICT capability in the travel and tourism industry: the case of a global distribution system provider. Communications of the Association for Information Systems, 40, Article 22.

Publisher

© Association for Information Systems

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Acceptance date

02/02/2017

Publication date

2017-06-01

Notes

This paper was accepted for publication in the journal Communications of the Association for Information Systems and the definitive published version is available at http://aisel.aisnet.org/cais/vol40/iss1/22/.

ISSN

1529-3181

Language

en