ejeg-volume18-issue1-article546.pdf (642.64 kB)
An investigation into sustainable e-government in Saudi Arabia
journal contribution
posted on 2020-03-13, 11:07 authored by Sulaiman Aljarallah, Russell LockRussell LockSustainable e-government has become an important consideration for governments. However,
existing e-government literature on sustainability is sparse. A quantitative empirical study was conducted to
survey the perceptions of Saudi Arabian citizens with regard to the characteristics of sustainable e-government.
Survey data gathered from 442 respondents were analysed to investigate their understanding of the importance
of each of these characteristics, allowing the identification of a set of key characteristics likely to influence
citizens’ utilization of sustainable e-government services. The study also investigated users’ perceptions of three
key barriers to the ability of policymakers to develop and adopt sustainable e-government systems. The results
indicate that the characteristics perceived to be the most significant were usability, security, performance,
transparency and flexibility, whereas respondents were relatively unconcerned with the social, environmental
and economic dimensions of the impact of the software used in e-government systems. This study has also shed
new light on experts’ perceptions by investigating sustainable e-government features from their perspective.
Data gathered from 83 respondents affirms the importance of sustainable e-government, the importance of
cooperation between software development department and government agencies during designing and using
sustainable e-government, and the influence of sustainability qualities on e-government. These results will be
utilised in future as part of a framework for evaluating sustainable e-government.
History
School
- Science
Department
- Computer Science
Published in
Electronic Journal of e-GovernmentVolume
18Issue
1Pages
1 - 16Publisher
Academic Conferences and Publishing International (ACPI)Version
- VoR (Version of Record)
Rights holder
© ACPILPublisher statement
This is an Open Access Article. It is published by ACPI under the Creative Commons Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nd/4.0/Acceptance date
2020-04-01Publication date
2020-05-21ISSN
1479-439XPublisher version
Language
- en