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Assessing the value of an E-mail knowledge extraction system
journal contribution
posted on 2009-09-14, 13:54 authored by Sara Tedmori, Thomas JacksonThis paper reviews an approach to locating knowledge holders within organizations through the
use of a well-established communication medium, E-mail. The approach has been used to
develop the E-mail knowledge extraction (EKE) tool. EKE was then evaluated at an academic
institution in the United Kingdom. This study represents the first effort to validate the viability of
the E-mail medium as a source of knowledge profiling data, to be used for finding employees
who possess the required knowledge. It also looks at the socio–ethical challenges associated with
EKE’s adoption. The overall evaluation of EKE found it to be useful, interesting, easy and
intuitive to use and of potential benefit to employees within organizations.
History
School
- Science
Department
- Information Science