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Assessing the value of an E-mail knowledge extraction system

journal contribution
posted on 14.09.2009, 13:54 authored by Sara Tedmori, Thomas Jackson
This paper reviews an approach to locating knowledge holders within organizations through the use of a well-established communication medium, E-mail. The approach has been used to develop the E-mail knowledge extraction (EKE) tool. EKE was then evaluated at an academic institution in the United Kingdom. This study represents the first effort to validate the viability of the E-mail medium as a source of knowledge profiling data, to be used for finding employees who possess the required knowledge. It also looks at the socio–ethical challenges associated with EKE’s adoption. The overall evaluation of EKE found it to be useful, interesting, easy and intuitive to use and of potential benefit to employees within organizations.

History

School

  • Science

Department

  • Information Science

Citation

TEDMORI, S. and JACKSON, T.W., 2009. Assessing the value of an E-mail knowledge extraction system. Knowledge and Process Management, 16 (2), pp. 65-73.

Publisher

© John Wiley & Sons, Ltd.

Version

NA (Not Applicable or Unknown)

Publication date

2009

Notes

This article was published in the journal, Knowledge and Process Management [© John Wiley & Sons, Ltd] and is available at: http://dx.doi.org/10.1002/kpm.325

ISSN

1092-4604

Language

en