Assessing user acceptance towards automated and conventional sink use for hand decontamination using the technology acceptance model
journal contributionposted on 2020-12-02, 12:24 authored by Carolyn H. Dawson, Jamie B. Mackrill, Rebecca CainRebecca Cain
Hand hygiene (HH) prevents harmful contaminants spreading in settings including domestic, healthcare and food handling. Strategies to improve HH range from behavioural techniques through to automated sinks that ensure hand surface cleaning. This study aimed to assess user experience and acceptance towards a new automated sink, compared to a normal sink. An adapted version of the Technology Acceptance Model (TAM) assessed each mode of handwashing. A within-subjects design enabled N=46 participants to evaluate both sinks. Perceived Ease of Use and Satisfaction of Use were significantly lower for the automated sink, compared to the conventional sink (p<. 005). Across the remaining TAM factors there was no significant difference. Participants suggested design features including jet strength, water temperature, and device affordance may improve HH technology. We provide recommendations for future HH technology development to contribute a positive user experience, relevant to technology developers, ergonomists and those involved in HH across all sectors.
Participation in healthcare environment engineering
Engineering and Physical Sciences Research CouncilFind out more...
- Design and Creative Arts
Pages1621 - 1633
PublisherTaylor & Francis
- VoR (Version of Record)
Rights holder© The Authors
Publisher statementThis is an Open Access Article. It is published by Taylor & Francis under the Creative Commons Attribution 4.0 International Licence (CC BY 4.0). Full details of this licence are available at: https://creativecommons.org/licenses/by/4.0/