JFMPC-06-2017-0018.pdf (202.06 kB)
Becoming collaborative: a study of intra-organisational relational dynamics
journal contributionposted on 2017-09-05, 13:56 authored by Eloise Grove, Andrew Dainty, Derek ThomsonDerek Thomson, Tony ThorpeTony Thorpe
The intra-organisational relationships of through-life support services providers are complex, especially given the multifaceted nature of the provision required. For example, capabilities within the UK highways maintenance arena must support engineering design, routine maintenance and the ongoing management of the network. While collaboration in construction projects has formed a major research focus in recent years, there is a paucity of work examining collaboration in-flight. Through a micro-practices approach two contracts delivering highway infrastructure maintenance and renewal services are examined to explore the intra-organisational relationships that determine the quality of service delivered. Despite the rhetoric of collaboration and integrated working that pervades the contemporary project discourse, there was a clear focus on addressing immediate technical and commercial concerns rather than on creating the conditions for integrated working to flourish. On the occasions where the collaborative environment was prioritised a more integrated service was delivered. In contrast to other accounts of the ways collaborative working shapes performance, this research reveals an acute need for a sustained collaborative effort; as soon as ‘collaborative working’ was normalised, the level of integration and seamlessness of service was diminished. This questions normative notions of what defines collaborative working in projects, and suggests a need for re-framing it as an ongoing accomplishment of actors involved. Such a perspective resonates with notions of ‘organizational becoming’, particularly in that attempts to foster collaboration are themselves constitutive of the unfolding and shifting nature of intra-organizational relationships that emerge in complex contractual arrangements.
- Architecture, Building and Civil Engineering
Published inJournal of Financial Management of Property and Construction
Pages6 - 23
CitationGROVE, E. ...et al., 2018. Becoming collaborative: a study of intra-organisational relational dynamics. Journal of Financial Management of Property and Construction, 23 (1), pp.6-23.
PublisherEmerald © The Authors
- VoR (Version of Record)
Publisher statementThis work is made available according to the conditions of the Creative Commons Attribution 4.0 International (CC BY 4.0) licence. Full details of this licence are available at: http://creativecommons.org/licenses/by/4.0/
NotesThis is an Open Access Article. It is published by Emerald under the Creative Commons Attribution 4.0 International Licence (CC BY). Full details of this licence are available at: http://creativecommons.org/licenses/by/4.0/