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Can global, extended, and repeated ransomware attacks overcome the user's status quo bias and cause a switch of system?

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journal contribution
posted on 26.10.2021, 15:57 by Alex Zarifis, Xusen Cheng, Uchitha JayawickramaUchitha Jayawickrama, Simone CorsiSimone Corsi
Ransomware (RW) attacks’ effectiveness has increased causing far reaching consequences that are not fully understood. The ability to disrupt core services, the global reach, extended duration and the repetition has increased their ability to harm an organization. One aspect that needs to be understood better is the effect on the user. The user in the current environment is exposed to new technologies that might be adopted but there are also habits of using existing systems. The habits have developed over time with trust increasing in the organization in contact directly and the institutions supporting it. This research explores whether the global, extended and repeated RW attacks reduce the trust and inertia sufficiently to change long held habits in using information systems. The model tested measures the effect of the RW attack on the e-commerce status quo to evaluate if it is significant enough to overcome the user’s resistance to change.

History

School

  • Business and Economics

Department

  • Business

Published in

International Journal of Information Systems in the Service Sector

Volume

14

Issue

1

Pages

1-16

Publisher

IGI Global

Version

VoR (Version of Record)

Rights holder

© The Authors

Publisher statement

This is an Open Access Article. It is published by IGI Global under the Creative Commons Attribution 4.0 International Licence (CC BY 4.0). Full details of this licence are available at: https://creativecommons.org/licenses/by/4.0/

Acceptance date

19/07/2021

Publication date

2021-10-08

Copyright date

2021

ISSN

1935-5688

eISSN

1935-5696

Language

en

Depositor

Dr Simone Corsi. Deposit date: 9 September 2021