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Capturing the student user experience (UX) in York and Loughborough University Library buildings

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posted on 17.10.2016, 13:01 by Katie Burn, Matthew S. Cunningham, Liz Waller, Emma WaltonEmma Walton, Graham Walton
Purpose – In higher education libraries, the concept of the user experience has increased in profile and importance. The concept of the “student as customer” has generated much debate but there is general agreement that universities need to be more successful in meeting student expectations. A key strategic area for university libraries has been to adapt and improve their physical spaces to ensure that they are still relevant for today’s students. York and Loughborough University Libraries have both undergone building refurbishments and both are committed to monitoring and reviewing services and spaces. The paper aims to discuss these issues. Design/methodology/approach – There were various constraints which very much influenced the methodology. These included: avoiding survey overload no resource allocation an acknowledgement that the methodology employed needed to combine rigour and validity with a pragmatic approach to data collection. A joint project team was established of representatives from each university. A questionnaire created on Google Forms was administered by staff with individuals in the library and entering the data onto a iPad. Findings – Findings provide evidence of use across a range of users along with valuable information on who is using our library spaces and for what purpose. Originality/value – This research is a rich contribution to the evidence based around student’s learning in universities. It benefits from the expertise and knowledge of two university libraries. As university’s continue to develop learning spaces, this work will enable further investigation around what makes a successful learning space and what makes the library a destination of choice.

History

School

  • University Academic and Administrative Support

Department

  • University Library

Published in

Performance Measurement and Metrics

Volume

17

Issue

2

Pages

175 - 187

Citation

BURN, K. ... et al, 2016. Capturing the student user experience (UX) in York and Loughborough University Library buildings. Performance Measurement and Metrics, 17 (2), pp.175-187

Publisher

© Emerald Group Publishing Limited

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Acceptance date

20/06/2016

Publication date

2016-07-11

Notes

This is the accepted for publication version of the article. The final published version is available at: http://dx.doi.org/10.1108/PMM-04-2016-0021

ISSN

1467-8047

Language

en

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