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Download fileCompetitive intelligence embeddedness: Drivers and performance consequences
journal contribution
posted on 2019-04-12, 13:40 authored by A. Markovich, K. Efrat, D.R. Raban, Anne SouchonAnne SouchonThe proliferation of Web-based information sources and social media draw firms' attention to these channels as sources of competitive intelligence (CI). To date, research has focused mainly on information collection techniques rather than on CI uses and its influence on firm performance. We define CI embeddedness as the extent to which management and employees incorporate CI in daily routines, so that actionable knowledge is transferred throughout the organization. A survey of 124 decision makers reveals positive impact of Web CI sources as well as alliances with information providers on CI embeddedness. Furthermore, while CI embeddedness shows no direct influence on firms’ performance, it has a mediated effect on performance through customer satisfaction.
History
School
- Business and Economics
Department
- Business
Published in
European Management JournalVolume
37Issue
6Pages
708 - 718Citation
MARKOVICH, A. .... et al., 2019. Competitive intelligence embeddedness: Drivers and performance consequences. European Management Journal, 37 (6), pp.708-718Publisher
© ElsevierVersion
- AM (Accepted Manuscript)
Publisher statement
This paper was accepted for publication in the journal European Management Journal and the definitive published version is available at https://doi.org/10.1016/j.emj.2019.04.003.Acceptance date
2019-04-19Publication date
2019-04-21Copyright date
2019ISSN
0263-2373Publisher version
Language
- en