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Competitive intelligence embeddedness: Drivers and performance consequences

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journal contribution
posted on 12.04.2019, 13:40 authored by A. Markovich, K. Efrat, D.R. Raban, Anne SouchonAnne Souchon
The proliferation of Web-based information sources and social media draw firms' attention to these channels as sources of competitive intelligence (CI). To date, research has focused mainly on information collection techniques rather than on CI uses and its influence on firm performance. We define CI embeddedness as the extent to which management and employees incorporate CI in daily routines, so that actionable knowledge is transferred throughout the organization. A survey of 124 decision makers reveals positive impact of Web CI sources as well as alliances with information providers on CI embeddedness. Furthermore, while CI embeddedness shows no direct influence on firms’ performance, it has a mediated effect on performance through customer satisfaction.

History

School

  • Business and Economics

Department

  • Business

Published in

European Management Journal

Volume

37

Issue

6

Pages

708 - 718

Citation

MARKOVICH, A. .... et al., 2019. Competitive intelligence embeddedness: Drivers and performance consequences. European Management Journal, 37 (6), pp.708-718

Publisher

© Elsevier

Version

AM (Accepted Manuscript)

Publisher statement

This paper was accepted for publication in the journal European Management Journal and the definitive published version is available at https://doi.org/10.1016/j.emj.2019.04.003.

Acceptance date

19/04/2019

Publication date

2019-04-21

Copyright date

2019

ISSN

0263-2373

Language

en