Kendrick et al 2013 Cambridge.pdf (85.4 kB)
Crowd satisfaction at sporting events
journal contribution
posted on 2013-06-06, 11:11 authored by Victoria L. Kendrick, Roger Haslam, Patrick WatersonPatrick WatersonThis paper presents findings from in depth semi-structured interviews with event organisers and deliverers, investigating the organisation, coordination, and security of a variety of spectator sporting events. Safety was identified by those responsible for organising and delivering events as a key priority, with less attention given to user experience, crowd comfort and satisfaction. An evidence based description was developed to embody findings of the current study, illustrating the central issues that influence crowd satisfaction within spectator sporting events: anticipation, facilities, and planning (prior to the event); influences and monitoring (carried out during the event); and reflection (engaged in after the event).
History
School
- Design
Citation
KENDRICK, V.L., HASLAM, R.A. and WATERSON, P.E., 2013. Crowd satisfaction at sporting events. Contemporary Ergonomics and Human Factors, Proceedings of the international conference on Ergonomics & Human Factors 2013, Cambridge, UK, 15-18 April 2013, pp. 236 - 241.Publisher
© Taylor & FrancisVersion
- AM (Accepted Manuscript)
Publication date
2013Notes
This paper was published in Contemporary Ergonomics and Human Factors [© Taylor & Francis] and the definitive version is available at: http://dx.doi.org/10.1201/b13826-52ISBN
978-1-138-00042-1;978-0-203-74458-1Publisher version
Language
- en