Cutting cost in service systems: are you running with scissors?

Thenent, Nils E.; Settanni, Ettore; Parry, Glenn; Goh, Yee; Newnes, Linda B.

CuttingCostInServiceSys (Thenent EtAl).pdf (332.96 kB)

Cutting cost in service systems: are you running with scissors?

journal contribution

posted on 20.03.2015, 13:50 authored by Nils E. Thenent, Ettore Settanni, Glenn Parry, Yee GohYee Goh, Linda B. Newnes

A rigorous link between the domains of cost estimation, systems theory, and accident investigation reveals fundamental epistemological limitations of commonly employed cost models when dealing with the characteristics of servitization systems.

Funding

The authors gratefully acknowledge the support provided by the Department of Mechanical Engineering at the University of Bath and the Engineering and Physical Sciences Research Council (EPSRC) for funding the research under the Innovative electronics Manufacturing Research Centre (IeMRC), Grant Offer Letter SP/02/09/10, Costing For Avionics Through Life Availability (CATA).

History

School

Mechanical, Electrical and Manufacturing Engineering

Published in

Strategic Change

Volume

X

Pages

1 - 10

Citation

THENENT, N.E. ... et al, 2014. Cutting cost in service systems: are you running with scissors? Strategic Change, 23 (5-6), pp. 341-357.

Publisher

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date

2014

Notes

© John Wiley & Sons, Ltd. This is the accepted version of the following article: THENENT, N.E. ... et al, 2014. Cutting cost in service systems: are you running with scissors? Strategic Change, 23 (5-6), pp. 341-357, which has been published in final form at http://dx.doi.org/10.1002/jsc.1981