Cutting cost in service systems: are you running with scissors?
journal contributionposted on 2015-03-20, 13:50 authored by Nils E. Thenent, Ettore Settanni, Glenn Parry, Yee GohYee Goh, Linda B. Newnes
A rigorous link between the domains of cost estimation, systems theory, and accident investigation reveals fundamental epistemological limitations of commonly employed cost models when dealing with the characteristics of servitization systems.
The authors gratefully acknowledge the support provided by the Department of Mechanical Engineering at the University of Bath and the Engineering and Physical Sciences Research Council (EPSRC) for funding the research under the Innovative electronics Manufacturing Research Centre (IeMRC), Grant Offer Letter SP/02/09/10, Costing For Avionics Through Life Availability (CATA).
- Mechanical, Electrical and Manufacturing Engineering
Published inStrategic Change
Pages1 - 10
CitationTHENENT, N.E. ... et al, 2014. Cutting cost in service systems: are you running with scissors? Strategic Change, 23 (5-6), pp. 341-357.
Publisher© John Wiley & Sons, Ltd
- AM (Accepted Manuscript)
Publisher statementThis work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/
Notes© John Wiley & Sons, Ltd. This is the accepted version of the following article: THENENT, N.E. ... et al, 2014. Cutting cost in service systems: are you running with scissors? Strategic Change, 23 (5-6), pp. 341-357, which has been published in final form at http://dx.doi.org/10.1002/jsc.1981