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Stacey_Final - Designing Emotion-centered Product Service Systems May 27 2015.pdf (713.13 kB)

Designing emotion-centred Product Service Systems: the case of a cancer care facility

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journal contribution
posted on 2016-03-07, 09:34 authored by Patrick StaceyPatrick Stacey, Bruce S. Tether
Product Service Systems (PSS) designers are increasingly signaling the importance of emotion. However, emotion is yet to be theoretically and empirically studied in PSS design. This paper offers a conceptual model as well as an in-depth field study of the design of an emotion-centred PSS. While the analysis is inductive, it draws on related concepts from structural appraisal theory and structuration theory to further conceptualise the findings. The notion of ‘emotional chain reactions’ in the stimulation of user agency is put forward, producing implications for PSS design theory and practice. For the latter we suggest an emotion-based blueprinting technique.

History

School

  • Business and Economics

Department

  • Business

Published in

Design Studies

Volume

40

Pages

85 - 118

Citation

STACEY, P.K. and TETHER, B.S., 2015. Designing emotion-centred Product Service Systems: the case of a cancer care facility. Design Studies, 40, pp. 85-118.

Publisher

© Elsevier

Version

  • AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date

2015-07-05

Notes

This paper was accepted for publication in the journal Design Studies and the definitive published version is available at http://dx.doi.org/10.1016/j.destud.2015.06.001

ISSN

0142-694X

Language

  • en