This is a book review of Designing the Invisible: An Introduction to Service Design, by Lara Penin. London: Bloomsbury Visual Arts, 2018, 344 pp. Paperback, ISBN 9781472572585, £36.99.
This is an Accepted Manuscript of an article published by Taylor & Francis in The Design Journal on 3 June 2019, available online: http://www.tandfonline.com/10.1080/14606925.2019.1615677.