Pyun_Developing a Conceptual Model of Service Quality for eSports.pdf (764.44 kB)
Developing a conceptual model of service quality for eSports
journal contribution
posted on 2021-10-08, 12:34 authored by Xiuqi Zhu, Do Young PyunDo Young Pyun, Argyro Elisavet ManoliIn this paper, a conceptual model for service quality of eSports events was proposed including four dimensions: competition quality refers to the perceived quality of the actual game itself; physical environment quality dimension stands for the physical surroundings where the service is produced and delivered; event execution quality measures the intangible items in the peripheral service which can be directly designed or managed by the event organizer; and interaction quality measures the interaction among spectators, such as crowd experience or social factor. The validity of each dimension in other service industries and its suitability in the eSports context are both taken into consideration. At the current stage, the model is conceptualized from existing literature, thus demanding further qualitative and quantitative study.
History
School
- Sport, Exercise and Health Sciences
Published in
QuestVolume
73Issue
4Pages
375-390Publisher
Taylor & Francis (Routledge)Version
- VoR (Version of Record)
Rights holder
© The authorsPublisher statement
This is an Open Access Article. It is published by Taylor and Francis under the Creative Commons Attribution-Non Commercial-No Derivatives 4.0 International (CC BY-NC-ND 4.0). Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Acceptance date
2021-09-01Publication date
2021-10-06Copyright date
2021ISSN
0033-6297eISSN
1543-2750Publisher version
Language
- en