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Developing competences for water utility change programmes

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journal contribution
posted on 17.05.2012, 11:49 authored by Kevin Sansom, Sue Coates
African and Asian urban water sector organisations recognise the need to support performance improvement and organisational change programmes to meet the growing demands for improved services in challenging environments. Yet many such programmes have not resulted in the desired service improvements. This paper looks at three successful water utilities in Africa and Southern Asia to identify the factors that are contributing to substantial service delivery improvement. This analysis is used to inform the competencies required of senior managers and engineers responsible for water utility change programmes. How to develop the necessary competences through targeted management development programmes is considered by reviewing selected urban water sector management development programmes in India and Africa. Increasingly engineers working in the developing world are expected to focus on effective service management in challenging environments, and develop appropriate competences.

History

School

  • Architecture, Building and Civil Engineering

Research Unit

  • Water, Engineering and Development Centre (WEDC)

Citation

SANSOM, K. and COATES, S., 2011. Developing competences for water utility change programmes. Proceedings of the ICE: Municipal Engineer, 164 (4), pp. 259 - 268

Publisher

© Institution of Civil Engineers

Version

VoR (Version of Record)

Publication date

2011

Notes

This article was published in the journal Proceedings of the ICE: Municipal Engineer [© Institution of Civil Engineers].

ISSN

0965-0903

eISSN

1751-7699

Language

en

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