This article reports on the results of two studies into telephone calls from patients to receptionists at three different UK GP surgeries. The research shows how staff can drive the telephone call forwards to benefit both the practice and patients.
Department
- Communication, Media, Social and Policy Studies
Published in
Practice ManagementVolume
27Issue
6Pages
20 - 22Citation
SIKVELAND, R.O. and STOKOE, E., 2017. Effective telephone triage methods. Practice Management, 27 (6), pp. 20-22.Publisher
© MA HealthcareVersion
AM (Accepted Manuscript)Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Acceptance date
2017-05-01Publication date
2017-06-14Notes
This document is the Accepted Manuscript version of a Published Work that appeared in final form in Practice Management, copyright © MA Healthcare, after peer review and technical editing by the publisher. To access the final edited and published work see https://doi.org/10.12968/prma.2017.27.6.20.Language
en
CC BY-NC-ND 4.0